FAQs
Your Questions Answered.
If you have a question before ordering, you’ll probably find it here.
We’ve pulled together the things clubs and teams ask us most, so it’s easy to get the information you need quickly.
Can’t find the answer?

Clear Answers
Most asked questions.
Sublimation is a print process where your design is printed directly into the fabric.
This means colours, patterns, logos, sponsors, names and numbers become part of the garment rather than sitting on top of it. The result is a smooth, long-lasting finish that will not peel, crack or fade.
It is ideal for custom sports kits where you want bold designs and long-lasting detail. Even better, it means no sponsor logo limits!
A Tarw Club Shop is a dedicated online shop for your club, hosted and managed by us.
It gives players, parents and supporters one simple place to order approved kit, clubwear, accessories and extras. Everything is presented professionally with your club branding, helping your range stay consistent and easy to manage.
Eligible orders can also earn credit back for your club to use towards future kit, clubwear or extras.
We set up your online shop with your approved products, branding, colours and club details.
Once live, you can order directly through the shop, reducing admin, chasing and manual ordering. Tarw manages the setup and support, making the process simple for the people behind the scenes. We can also supply QR codes to make things even easier.
Club shop set-up is included free with your initial order (T&Cs apply).
Sublimation is printed into the fabric and is usually used for fully custom sports kit.
Direct to film print sits on the garment and is applied by heat press onto the garment.
Embroidery is stitched directly onto the garment and is considered the most durable for logos on polos, hoodies, jackets, clubwear and workwear.
If you are unsure which option is right for your order, we can advise you.
We can work with a range of file formats, including AI, EPS, PDF, PNG and JPEG.
For the best result, we recommend sending a high-quality or vector version of your logo, such as AI, EPS or PDF. If the file is low quality, pixelated or not suitable for production, it may need to be redrawn, which will incur a fee.
Absolutely! Production will not begin until your artwork has been fully approved.
You will receive a proof to check and approve – this includes the design, placement, colours, logos, names, numbers and any other details before your order goes ahead.
Yes, we will match your colours as closely as possible using the colour references provided or you can choose from our swatch book.
Pantone, PMS or CMYK references are helpful for keeping your branding consistent. For embroidery, we match to the closest available thread shade. For print and sublimation, we use the supplied colour information to get as close as possible.
Please note that colours can vary slightly depending on fabric, print method, thread, screen settings and material.
No. The website only shows a selection of our most popular products.
We can source a wide range of teamwear, clubwear, sports kit, workwear, event clothing, accessories and merchandise.
If you are looking for something specific, get in touch and we can help find suitable options.
Most sublimation orders are completed within 6 weeks from payment and artwork approval, depending on the product, quantity and level of customisation. Embroidery and print orders are typically completed within 3 weeks of receiving payment and artwork approval.
We will always give you clear time-frames, so you know where you are and when to expect your order. However, there maybe instances beyond our control (such as air strikes/ stock or customs delays) that may affect delivery times. We will always be in touch at the earliest opportunity to keep you posted.
Our minimum order is usually 10 items across most sublimated and direct to film kit and teamwear ranges. There is no minimum order quantity for embroidery items.
This helps clubs, teams and organisations order around real squad numbers without unnecessary over-ordering.
Yes. Sizes can be mixed within one order.
This includes men’s, women’s and youth sizes where available, depending on the product range.
All kits are bespoke and require full payment before production. We require a deposit at the design stage £150 or 10% (which ever the greater).
Yes. Bulk pricing may be available depending on the product, quantity and order requirements.
For larger orders, please contact us with the details and we will provide a bespoke quote.
Yes. There is a one-off embroidery setup fee of £20.
This covers preparing your logo for embroidery, sampling it and providing a proof for approval. One round of amendments and resampling is included as part of this fee.
If further amendments are required, additional charges may apply.
We do not accept returns or exchanges on any bespoke or factory ordered items.
Personalised garments cannot be returned unless they are deemed faulty. This includes items that have been embroidered, printed, sublimated or made to order, as they cannot be resold.
For any suspected manufacturing faults, the garment/s need to be returned to the factory for full investigation. Please allow a minimum of 4 wees for this process to take place.
Yes. If you are not sure what you need, we can help you choose the right kit, clothing, decoration method and order set-up.
Whether you need sports kit, clubwear, event clothing, workwear or a full club shop, we can advise on the best options for your budget, timescale and purpose.
Still need help?
If you can’t find what you need, get in touch and the team will point you in the right direction.